Rejin Rajan
Founder Scale-X Solutions
Building my two businesses has been an incredible journey, but it hasn’t come without its challenges. In 2022, Scale-X Solutions made the prestigious list of the 100 fastest-growing companies. It was a thrilling milestone, but it also came at a time when I had to face some tough truths about myself, both professionally and personally.
Looking back five or six years ago, I was a major control freak. I thought I had to do everything myself, convinced that only I could get it 100% right. This mindset meant I was constantly working, often at the expense of my personal life. Overtime, I realised this wasn’t sustainable.
It wasn’t easy to admit, but I had to come to terms with the fact that I couldn’t do it all. It took a lot of reflection to finally embrace the idea that letting go of control would actually help my business—and myself—grow. This shift began when I joined the Entrepreneur’s Organisation (EO). Speaking to other members who had scaled their businesses without being customer-facing showed me a new path. These business owners had successfully stepped back and trusted their teams. They were able to focus on strategy, and the results spoke for themselves. I realised that if I wanted my business to continue growing, I had to do the same.
One of the hardest parts of this transition was learning to trust my team. I had to allow others to take over roles that I had once thought only I could do. It was tough at first, especially when things weren’t done “perfectly.” I remember reading an email sent to a client by one of my team members and thinking, “I would never write an email like that.” My instinct was to step in and fix it. But then, I stopped. I took a step back and realised—while it wasn’t perfect, it didn’t need to be. We didn’t lose the customer and the business kept growing. Over time, I learned that 75% of perfection is still good enough.
A major hurdle I had to get over was to learn to trust my team member, allowing them to take over roles that previously I thought only I could do. I had to understand that it’s OK to accept less than 100% and I now have come to accept that 75% is good enough while still maintaining a loyal customer base.
This shift in mindset changed more than just how I run my business. It had a ripple effect in my personal life as well. I had to stop controlling everything, both in my business and at home. I had to give others space to make decisions. And, most importantly, I had to allow myself the freedom to step away from tasks that didn’t require my direct involvement. The truth is, when you let go of control, you free yourself to focus on what truly matters.
Now, for the past three years, I’ve been completely non-customer facing. It’s been such a liberating experience! I’ve learned to trust my team, give them the space to grow, and focus on strategy instead of the day-to-day operations. It hasn’t been easy, but it has absolutely been worth it.
Being part of EO has helped me stay grounded throughout this process. I’m constantly learning from other members, sharing experiences, and staying honest with myself about the kind of leader I want to be. The lessons I’ve learned from letting go of control have transformed not just my business, but my life.
Today, I feel more balanced and empowered than ever before, and I’m excited about what the future holds for both my personal and professional journey.